Policies

Twin Valley, Kansas

Policies and Customer Agreements

Thank you for your interest in Twin Valley policies and customer agreements! You may click the links below to read our policies, customer agreements and other customer notices.

All Customers

  • Website Privacy Policy

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  • Customer Proprietary Network Information

    No customer personal information is ever sold, rented or given to another party unless required by law or unless that company is transacting business on your behalf.

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  • Copyright Infringement Policy

    Pursuant to the Digital Millennium Copyright Act, you may file a Notification of Claimed Infringement with the Designated Agent of a Service Provider if you believe that a webpage hosted by Twin Valley, as the Service Provider is violating your rights under U.S. copyright law.

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  • Payment Terms

    View and download information regarding Payment Terms.

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  • Termination Policy

    View and download information regarding the Termination Policy.

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  • Call Before You Dig

    Building a deck? Planting a tree? Installing a fence? Call or submit a ticket online at least a few days before starting any digging project so utility lines can be marked. With home improvement projects, Twin Valley lines are often cut accidentally, which can lead to unexpected expenses for the homeowner.

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  • Financial Assistance Programs

    Twin Valley subscribers may be eligible to receive free internet service and/or discounted phone service through the federal Lifeline and Affordable Connectivity (ACP) programs and Twin Valley’s financial assistance program. Income guidelines and other restrictions apply.

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  • Social Media

    In accordance with social networking policies, all users of the Twin Valley social media pages must be in compliance with the following Terms and Conditions, which prohibit inappropriate comments.

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Internet Customers

  • Internet Privacy Policy

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  • North Central Kansas Wireline Broadband Internet Transport Service (WBITS) Rates, Terms & Conditions

    View and download information regarding Wireline Broadband Internet Transport Service (WBITS) Rates, effective January 1, 2024. 

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  • Southern Kansas Wireline Broadband Internet Transport Service (WBITS) Rates, Terms & Conditions

    View and download information regarding Wireline Broadband Internet Transport Service (WBITS) Rates, effective January 1, 2024. 

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  • Internet Subscriber Agreement

    View and download information regarding the Internet Subscriber Agreement.

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  • Wireless Dedicated Internet Service Agreement

    This service agreement applies to subscribers who receive their internet connection through one of Twin Valley’s Wireless towers, which is only available in the Clearwater area.

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  • Internet Acceptable Use Policy

    Twin Valley has formulated this Acceptable Use Policy in order to provide for the responsible use of the company’s networks, systems, services, websites and products by our customers and other users of the company services and to enable the company to provide users with secure, reliable and productive services.

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  • Disclosures Concerning Internet Service

    Twin Valley provides this information in its good faith effort to comply with the disclosures required by the Federal Communications Commission’s revised “transparency” rule effective on June 11, 2018.

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  • Individual Case Bases Pricing Option

    ICB Pricing is a customer specific pricing methodology.

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Phone Customers

  • Back-Up Power

    To avoid a disruption of landline phone service during a power outage – and to maintain the ability to connect to 911 emergency services – Twin Valley provides you with a battery for backup power for your voice telephone service at the time of the initial installation at no additional cost.

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  • Kansas Relay Center

    Kansas Relay is a free 24-hour-a-day service that allows people who are deaf, hard of hearing and/or deaf-blind to place and receive telephone calls.

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  • National Do Not Call Registry

    You can reduce the number of unwanted sales calls you get by signing up for the National Do Not Call Registry.

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  • Notice to Telemarketers

    The Notice contains information about the Telephone Consumer Protection Act (TCPA), enacted in 1991, that restricts the making of telemarketing calls and the use of automatic telephone dialing systems and artificial or prerecorded voice messages.

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If you have questions about any of the policies or customer agreements above, you may contact our Customer Support team at 800.515.3311.

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