Twin Valley, Kansas

Service Notifications

Thank you for being a Twin Valley customer! Part of our pledge to you is providing a reliable broadband network and continually improving access to high-quality service. This page explains service notifications and lets you report an outage or service issue. If you are experiencing a service issue and you did not receive a notification, please contact our 24/7 support at 800.515.3311.

Calling our support line is the quickest way to receive help!

Call Twin Valley Support

Don't Miss a Service Alert

We’ve recently updated our process for outage and service notifications.

For the most accurate, timely updates, please make sure we have your correct email address and mobile number on file so you can receive email and text notifications about our network. If you’d like to add additional users to receive service notifications, call our Customer Service team at 800.515.3311 to update your account.

Types of service notifications you may receive

Outage notification: As much as we don’t want it to, outages can happen for a variety of reasons. Our team proactively monitors the network and is ready to assess issues as soon as they arise. When service impacts are identified, we share updates as quickly as possible and work toward resolution without cutting corners.
Maintenance notification: We’re always improving our network through upgraded technology, software updates and proactive measures that keep everything performing at its best. When maintenance could impact service, we aim to schedule it during an overnight maintenance window to minimize disruption and send notifications ahead of time so that customers can plan accordingly.

Submit a Help Ticket

Customers: For the fastest service resolution, you can submit a ticket by logging into eBill.

Submit a Ticket

Report a Service Issue

Use the form below to report an outage or service issue, and our team will review the details and investigate. If you need immediate help, call our 24/7 technical support at 800.515.3311.

URL

This field is for validation purposes and should be left unchanged.

Name:(Required)

First Last

Email:(Required)

Phone:(Required)

Service Address:(Required)

Street Address Address Line 2 City State ZIP Code

Choose the services affected (select all that apply):(Required)

Internet

Phone

Security

Mobile

Business Services

Other

Date of Incident:(Required)

Time of Incident:

Length of Incident:

Description of Incident:(Required)

If you have not found the answer to your question or need additional assistance, the Twin Valley Customer Support team is here to help!

Contact Customer Support