Fiber installation does require some construction. Whether we’re dropping a line to your property or building out to provide service to the neighborhood, we guarantee to be good neighbors. With our Yard Guarantee, we’ll restore your yard and surrounding area to the same or better condition once we’re done, because that’s the neighborly thing to do.

We offer free professional installation with flexible scheduling to fit your life. Some of our customers need us to come on evenings or weekends, and we’re happy to accommodate your schedule. Our technicians are respectful, helpful and work efficiently to get you connected with minimal disruption.

Prefer to do it yourself? We also offer a convenient self-installation option when applicable.

Yes, you’ll speak with your dedicated LocalRep each time you reach out. You won’t be routed through a call center or shuffled between departments. Your rep knows you, your account, and your neighborhood, and they’re here to help you every step of the way.

Nope. We believe in fair, transparent pricing from the start. That means no teaser rates, no confusing bundles, and no unexpected hikes down the road. You’ll always know what you’re paying and why, and that’s how it should be.

Switching doesn’t have to be stressful. We’ll walk through your current service and billing setup with you, help you pick the right time to make the switch, and even assist in planning your disconnection with your old provider so you don’t have overlapping bills or gaps in service. Need some incentive to get out of a contract you don’t want to be in? Ask us, we’ll see what we can do for you.

Our Managed WiFi gives you great whole-home coverage, smart controls through the app, and peace of mind. Our technicians test the connection throughout your home and even help get all your devices connected!

If anything happens to your equipment, we’ll replace it. It’s a smoother, stronger internet experience, managed by real people who care.

Not at all. From personalized onboarding and expert installation to 24/7 support and our Yard Guarantee, everything we do is included as part of your Twin Valley service. We believe great service shouldn’t come with surprise fees or looming price hikes. That’s not how we do things.

Yes. Eligible families can receive a $20 monthly discount through our Financial Assistance Program, supported by Twin Valley’s Community Outreach efforts. If someone in your household participates in programs like SNAP, Medicaid, or Free & Reduced Lunch, you may qualify. Learn more here. 

Definitely. With our referral program, you and a friend each get a free month of internet when they sign up. You can also bundle Twin Valley Mobile with internet to save up to $10 per month, and right now, new mobile customers get their first year of service free. We make switching easy, and additional mobile lines are affordable with flexible phone options.