Twin Valley is bringing high-speed internet up to 2 Gbps symmetrical to rural Kansans with a mix of fiber to the premises and next-gen fixed wireless.
Learn About Our Fiber Projects
Thank you for being a Twin Valley customer! Part of our pledge to you is providing the most reliable broadband network and improving access to high-quality service. On this page, you will find the current status of services, a list of any current or recent issues or maintenance, and the option to report an issue or get notifications.
If you’re experiencing another service issue or outage, call 800.515.3311 for the fastest service during regular business hours or 24-hour technical support. You may also use the form below to report your service issue and a customer service representative will get back to you as soon as possible.
Thursday, September 14, 2:08 p.m.: Technicians are reporting that service appears to be restored. They are continuing to monitor and working with our partners to determine the root cause.
Thursday, September 14, 12:30 p.m.: Technicians are reviewing reports of issues in part of Junction City following the overnight maintenance.
Thursday, September 14, 12:01 a.m.: Planned maintenance is scheduled to update our software for fiber customers. The update will begin at 12:01 a.m. and we anticipate it will be completed by 6:00 a.m. on Thursday, September 14. Fiber customers in Rosalia, Bennington, Junction City, and Rural Clearwater may experience two service outages lasting approximately 10-15 minutes each.
You may use the form below to report a service issue or sign up to get service status notifications. If a service issue is reported, a customer service representative will contact you during the time of day that you specify.
