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Unlocking Your Mobile Device

When you bring your own device to Twin Valley Mobile, you’ll need to first unlock it from your current carrier. Unlocked devices bought from third-parties (such as Best Buy, Apple or Amazon) may still need to be unlocked by the previous carrier. Please contact your current carrier for more information.

Eligibility

To get started, make sure your phone meets the following requirements:

  • The phone is paid off in full before requesting the device unlock.
  • The phone isn’t reported lost or stolen or involved in any fraudulent activity.
  • The account associated with the device is in good standing, with no outstanding balance.
  • The phone is compatible with Twin Valley Mobile. To do this, locate your device’s IMEI number in your device settings, then select ‘Bring Your Own’ from the Twin Valley Mobile shop page. Enter your device’s IMEI number to see if it’s compatible with our network.

How to Unlock Your Phone

Before you can unlock your phone, you must obtain an unlock code.

To get an unlock code for your phone, you’ll need to contact the mobile carrier or manufacturer that sold you the device. Additionally, all iPhone users will need to back up their device and complete a factory reset to finish unlocking it.

Verizon

Verizon devices are locked for 60 days. After that, Verizon will automatically remove the lock. For more information, call Verizon customer service at (800) 922-0204 or visit Verizon support.

AT&T

Visit AT&T support and follow the instructions for an unlock code.

T-Mobile

Call T-Mobile customer service at (877) 453-1304 and ask them to unlock your phone. You’ll receive an email confirming your unlock request. After 24 hours, you’ll be able to make the switch to Twin Valley Mobile.

Sprint (now part of T-Mobile)

Call Sprint customer service at (888) 211-4727 and ask them to unlock your phone. You’ll receive an email confirming your unlock request. Once it’s complete, you can make the switch to Twin Valley Mobile.

Spectrum Mobile

To unlock your Spectrum Mobile device, it must meet the following requirements:

  • It must be purchased from Spectrum Mobile and activated on a Spectrum Mobile line.
  • The device must be paid off in full.
  • Your Spectrum Mobile account must be active for 67 days and in good standing, with no outstanding payments.
  • The device must not be reported lost, stolen or involved with fraudulent activity.
  • If based on the above criteria, you qualify to have your Spectrum Mobile device unlocked, contact Spectrum at (833) 224-6603. When you request to unlock your device, Spectrum will send you an email confirmation.

NOTE: Not all phones are compatible between mobile carriers. Unlocking your phone may take up to 48 hours. Please contact your current carrier for more information.

If you don’t see your phone carrier name listed here, please contact us at 785.428.0542.

If you have not found the answer to your question or need additional assistance, the Twin Valley Customer Support team is here to help!

Contact Customer Support