Help Center

Back to Internet Articles
Internet

Slow Internet Connection

There are a number of reasons why your internet connection may be slow. For troubleshooting assistance, contact our 24-hour internet support line at 800.515.3311. Here are a couple of common issues that may cause lagging or buffering:

You don’t have enough bandwidth to support your activity and/or number of devices.

It is common to underestimate your household’s or business’ needs for bandwidth. As an example, streaming TV in Ultra HD 4K or a video call can use 25 Mbps* alone. Add up all the devices that you use at the same time in your home, and you can quickly max out your bandwidth, causing slow-downs.

*Estimates provided by the FCC.
 

It may be time to replace your router.

If your router is more than three years old or it has suffered damage such as a lightning strike, it needs to be replaced. Twin Valley offers a worry-free router lease program. It includes free installation and no upfront costs. You’ll experience a faster, more reliable connection throughout your home and more control over your network. Learn more about Twin Valley’s Managed WiFi.

You may have a zone in your home that is not getting a strong signal from your router.

There may be a dead zone in an upstairs room, basement, garage, or backyard. Sometimes appliances or architectural features such as a brick fireplace can obstruct your WiFi signal. In combination with Twin Valley’s Managed WiFi router, you can add Mesh WiFi extenders to help boost the signal in those hard-to-reach areas. Visit our Managed WiFi page for details.
 

We may be experiencing higher bandwidth usage than normal or an outage may have occurred.

With improved technology and upgrades to our equipment and infrastructure, Twin Valley has made great strides over the years to improve reliability. Occasionally, there still may be a service interruption, but our local technicians work to quickly restore service. If you think you’re experiencing an outage, check our Status of Services page for alerts or report it at 800.515.3311.

If you have not found the answer to your question or need additional assistance, the Twin Valley Customer Support team is here to help!

Contact Customer Support