No Dial Tone on Any Phone

Determine whether the problem is inside your home or in the wiring outside your home. Try disconnecting each telephone set and related equipment (answering machine, modem, fax machines, satellite TV set-top box, cordless phones, and security systems) one at a time from the telephone jack.

Start the process of elimination with equipment that is also plugged into an electrical outlet. Since there is a greater probability of problems associated with equipment that is also plugged into an electrical outlet, leave this device unplugged from the telephone jack.

Check for dial tone on another set that is still plugged in. If possible, use a telephone that is not cordless or does not require connection to an electrical outlet.

If you hear a dial tone, your service is restored. The last set you unplugged is most likely the source of the problem and should be disconnected from the line until it is repaired or replaced.

If you do not hear a dial tone there’s a good possibility the service problem is associated with Twin Valley outside wiring or equipment.

No Dial Tone on Some But Not All Phones

Chances are the service outage you’re experiencing is due to telephone-related equipment failure in your home.

Disconnect the non-working phone and relocate it to a wall jack that has a working phone connected.

If you hear a dial tone now that you have moved the phone, your phone is not the problem. Most likely it is in your wiring or jack. If you’ve elected the Inside Wire Maintenance service, Twin Valley will repair your inside wiring and jacks at no additional charge. If you do not currently subscribe to this plan, you may incur a service charge for repairs performed by a technician.

If you still do not hear a dial tone after moving the phone, the problem is most likely in the telephone device you unplugged. It will need to be repaired or replaced.